The Cisco AnyConnect VPN Client is only for use on VA Government Furnished Equipment (GFE) and is installed on all GFE laptops. Your local IT support office may have these available. Telework is governed by VA Handbook 5011/26/31 Part II Chapter 4. The CISCO RESCUE VPN Client is only for use on VA Government Furnished Equipment (GFE) and is installed on all GFE laptops. Get more resources at Log-In: Help ERROR: The URL/Web Address you entered was incorrect. Once this is available to the general VA workforce, an email from OIT will be sent out. have hearing loss. If you are trying to access one of FDOT Web Applications, please enter the address for the main page of that web site. There are occasions when that does not work. You will need Internet access and the Cisco RESCUE Client which is already installed on your GFE in order to access the VA Network. Once connected to CAG, if you do not see the applications you require to effectively perform your remote access duties, please contact the Enterprise Service Desk (ESD). Philippines (English) Imagine what’s possible when your technology gives people the space they need to do their very best work, Create a work-from-anywhere experience that actually works. ) or https:// means you’ve safely connected to the .gov website. Join the thousands of companies that count on Citrix to create a better way to work. The current CAG URL is If you require technical support, please reference the FAQs and other supporting documentation found at or contact the Enterprise Service Desk (855) 673-4357. Live Chat with State Information Center; VA Handbook 6500  identifies the compliance requirements for VA remote access users. An official website of the United States government. Official websites use .gov have hearing loss. Bring all of your apps and data into one secure, unified workspace experience that’s personalized for every individual. Polska (Polski) Share sensitive information only on official, secure websites. Work, do good things, then when you’re done, sign out of the desktop like a normal Windows machine by clicking the Windows start button, click the "user icon", and then choosing, Chrome and Edge may attempt to open the last site you went to based on the browser settings. Once the desktop opens, if you are not using PIV (PIV exempt), enter your username and password. Brasil (Português) When the Windows login screen appears, click the Smart Card login icon. Türkiye (Türkçe) Many of Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply its endorsement, recommendation, or favoring by the United States Government, and shall not be used for advertising or product endorsement purposes. A lock ( Citrix delivers people-centric solutions that power a better way to work by offering secure apps and data on any device, network or digital workspace. Sverige (Svenska) Make sure you get enough sleep. Login Secure .gov websites use HTTPS The methods supported include PIV, CAC, and MobilePASS. Together, we are helping organizations to simplify cloud transformation and speed adoption of digital workspaces and virtual desktops to enable greater agility, productivity, and security. Once the system has been determined to have met the requirements an encrypted Security socket Layer (SSL) VPN tunnel from the endpoint to the VA network is established. CAG requires 2 Factor Authentication (2FA) by default for all users. For browsers other than Internet Explorer an *.ica file will download once you select an option and will show in the bottom-left of your browser. Choose a desktop or application from the storefront. Keep this in mind and reconnect to prevent work interuptions. 中国 (简体中文) These instructions will work the same for Chrome, the new Edge, or Internet Explorer. When participating in meetings, find a quiet space and join the meeting from somewhere free of loud background noise. Secure your home WiFi networks with a password. Place your router in a central area of your home and elevate it off the floor in an upright position. A .gov website belongs to an official government organization in the United States. When prompted, enter your 6-8 digit PIN and select Enter on your keyboard or click the right-arrow icon. Once the Windows logon screen launches, wait for the username/password screen to give you the “sign on options” prompt. Citrix Setup & Utilities. This is currently being tested and access is limited to a small group of internal users. The CISCO RESCUE VPN Client is only for use on VA Government Furnished Equipment (GFE) and is installed on all GFE laptops. (Make sure to bookmark so you can get back to it easily for future connections to CAG. Expect decreased speeds during peak usage times. Avoid using video features while connected. Россия (Русский) Citrix Systems, Inc. All rights reserved. This page includes links to other websites outside our control and jurisdiction. Footer. CAG is a good option to allow users access to general applications such as email and chat. See why your employee experience depends on technology enablement. Additional software and instructions to connect to VA CAG are available on the Remote Access Portal. VPN users should stay connected for continuous security patching and updates. It’s tempting to stay up late when you’re working from home. LockA locked padlock If you need a temporary exemption from using 2 Factor Authentication, please contact the Enterprise Service Desk. We encourage you to review the privacy policy or terms and conditions of those sites to fully understand what information is collected and how it is used. Using PIV, or username and password to access Citrix Access Gateway(CAG). Official websites use .gov Web browsers store data from websites that you visit to make revisiting them quicker in the future, and if it gets too large, it can slow your computer down. If you are a Veteran in crisis Internet Explorer will open Citrix automatically, but other browsers will download an ica file that you will need to click to open (see step 9). Renew Maintenance If wireless connectivity continues to be problematic and your router provides the ability to connect an ethernet cable, you may want to consider this. You do not need a VA router in order to access the VA network. Check to see what the highest-level security setting your router and devices will support. 대한민국 (한국어) To clear the cache or change the caching behavior, go to settings or use the help system. 日本 (日本語), Manage licenses VA WiFi and hotspots (often provided by VA OIT as Verizon MiFi devices) are approved WiFi connections. The following is a quick start guide to access CAG. An official website of the United States government. with our caring, qualified responders for confidential help. Currently RESCUE GFE supports Windows 7, Windows 8, Windows 10 and MAC OSX. Click that download to open this file. Indonesia (English) The Citrix Access Gateway is designed for users that do not have VA Government Furnished Equipment (GFE) – CAG is a good option to allow users access to general applications such as email and chat. Please note the Self-Service Portal is only accessible from within the VA network, it is not externally accessible. If you find that your speeds are slower than you expect, you need to contact your internet service provider.