We achieved our goals, including refined robotic automation in the OR. That experience of accomplishment goes back to my days as a clinician and businesswoman. It surprises some folks to learn that I also love entertaining and gourmet cooking. It's more difficult to manage friends than to mange a staff. The organization had created a new program called “quality accelerator” to eliminate inefficiency through standardized processes, practices, and technology. Take the promotion as an opportunity to receive some great ideas directly from the floor, from someone who has first-hand experience with what works and what doesn't. Back then, it was not uncommon for folks with nursing diplomas to rise to levels of leadership and responsibility well beyond their capabilities. My experience in clinical leadership and the business world of IT brings credibility that encourages others to embrace enabling technology. Mary Kay Thalken, RN, MBA Choose someone on your team, a manager, an educator, or the CNO. After graduating from high school, I became a licensed practical nurse (LPN) and quickly developed a passion for nursing, professionalism, caring for others, and seeing positive outcomes. Yes, of course. Join our list to receive our latest blogs, updates and care coordination news. Additionally, managers must acquire and cultivate skills such as financial and change management, cultural literacy and personnel development and evaluation. Otherwise, you are setting your manager up for a rocky ride and some failure along the way. Voicing that passion is important to me. Promotions are a positive workplace occurrence, so why is it they can be such a challenge? You no doubt made your promotion decision based on the potential of your nurse manager. Back then, it was not uncommon for folks with nursing diplomas to rise to levels of leadership and responsibility well beyond their capabilities. By encouraging even the smallest of ideas to be shared, you might be surprised at how minor ideas can improve productivity across an entire department and ultimately be very valuable. He had a lovely command of his presence and expressed himself eloquently. Let’s start by looking at the role of a nurse manager. No shortcuts. I like to feed people, care for others. Listen to them! They have many responsibilities and needs to contend with, including those from upper management and those from the nurses they supervise. For example, a mentor can share personal experiences and "lessons learned" that the boss may be more hesitant to impart to a direct report. And by the way, don't allow the lack of a formal mentor program stop you from making a match. Harnessing the power of technology made a significant impact on efficiency, quality, safety, and overall outcomes. With MBA in hand, I landed a job as director of surgery for a multi-facility hospital system that generated approximately $25 million in gross revenue. Go to med school if you have a passion for the art and science of it all. As I moved into director roles, service line leadership roles, and assistant VP roles, it became clear that those positions needed professionals with both clinical experience and business acumen to make sound judgment calls. Thalken brings more than 30 years of experience in health-care leadership to our company. Women sometimes ask if I’ve faced challenges having my voice heard as a businesswoman in a man’s world. Here are three things you can do to help your recently promoted nurse manger succeed in his or her new role. One of the biggest benefits a mentor can provide is guidance on the dynamics involved in the transition from nurse to nurse manager. Collaborative for Hospital Excellence, Oakville, Ontario, Canada. She was a powerful role model and mentor in terms of professionalism, compassion, and commitment—values that would shape my life and career. Thalken has presented on the topics of improving quality, patient flow and throughput at various industry conferences and webinars. My grandmother was a nurse. Making the Transition from Nursing to Healthcare Executive, Non-Emergency Medical Transportation (NEMT), Ensocare Social Determinants of Health (SDoH). This gives them the opportunity to reinforce their own learnings, while still being able to relate on a personal level. As the oldest daughter of six, I had to cook for everybody! View our policies by clicking here. I’ve always had my sight focused on working in a consultative capacity as I wrap up my career. It is satisfying to see people light up when they learn about tools designed to make their jobs easier and promote their success. The initiative took place on the heels of CMS starting to publish quality ratings—and ours were abysmal at the outset. Textbooks and professors are great, but you need someone day in and day out for support and guidance. On the technology side, an emerging track for nurses is informatics, the perfect combination of clinical expertise, technology, and innovation. As a result of achieving excellence in clinical quality, we were recognized as the best health system in clinical quality and patient experience in 2008 by the Network for Regional Healthcare Improvement. The accuracy, completeness and validity of any statements made within this article are not guaranteed. All Rights Reserved. Author Information . Question: Dear Donna, I have been an RN for 11 years, primarily working in critical care. With mentoring, they gain confidence and the ability to express themselves on both sides—clinical and business. It astounded me that the business ran itself versus operating from a strategic planning perspective. The copyright of this content belongs to the author and any liability with regards to infringement of intellectual property rights remains with them. Now, more than ever, the industry needs women in leadership roles. Becoming a manager for the first time can be an overwhelming experience. I try to offer encouragement and mentor others in terms of the vast opportunities available in the industry. Translate into being the boss of your peers from an RN for 11 years, primarily transitioning from bedside nurse to leadership a... I gained experience in health-care leadership to our company art and science of all... In organizational growth help the organization had created a new program called “ quality accelerator ” to inefficiency. If an organization is committed to helping its new managers transition, the industry women. 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