I originally thought you wanted out due to the wording of your question. Few folks outside of IT care about the speeds and feeds of the new hardware or software you're proposing. how do I do it too? We get questions from people who can't seem to get out of a help desk job over and over again on here. After six more months though, I'm starting to feel the drain. 13,935 Part Time Help Desk jobs available on Indeed.com. One of the key attributes of someone who will progress in IT is the ability to ask why effectively, and I don't mean question everything you do - but spot opportunity in the work you do and understand how x work will help the business with y and be able to associate a value/priority based on this info. Salary estimates are based on 11,077 salaries submitted anonymously to Glassdoor by Help Desk Manager employees. This is particularly true on the help desk, where most customer touches are related to a fault or system failure. If that is what you like and you are good at it then that is fine. i tend to see this show up in two different ways. 14. Well, sorry for ranting, but I hope this opens up some people to what it's really like. It's brilliantly simple and is great advice. I just want to thank this subreddit for all of the useful information, a resume review I got that I think made a huge difference, etc. In short, don't let it get to the point where they blow a fuse. Apply to Help Desk Analyst, IT Technician, Customer Service Representative and more! Document everything. You guys seem to have such a cool job? It isn't about the newest shiny toys, or having the most lights blinking in the server room. Job boards and recruiters aren't helping here. Tell me about a time you went the extra mile. That is management's job after all, and if they aren't doing it, it should not fall to the techs to figure that out. Perhaps a help desk guy has an opportunity to help manage the DHCP service on Windows. If a proper employee pipeline has been setup, this lead should be being groomed for either management or a shift to sysadmin. Help Desk Support staff are responsible for offering technical assistance to customers on the phone or via email. I have worked as a 1099 IT contractor, replacing networking equipment, running cables and troubleshooting. What you'd do: A help desk technician is the person who diagnoses any technical problems for customers or colleagues. Or, a help desk guy is given access to make simple changes to AD users and computers in ADUC, and instead of realizing this is getting him on the path to do more admin work, he gets butthurt and tries to use this as an excuse to demand a raise not realizing he should be happy to take on a minor additional duty perfectly in the scope of his job and get some more experience. I would say this is the biggest problem I see in IT when interfacing with the business. I'm not sure I can get the CCNA to leverage me in to IT, and am posting this here for well.. informative purposes. I've dealt with help desk people with really poor time management and there are basic tickets still sitting there well after the SLA. Help Desk techs who get this (even if it isn't currently part of their job) will move up quickly; techs who don't understand this will likely stay where they are. My default answer was always "whichever problem is currently having the most adverse impact on the company", with examples of how each might and might not be that problem. 2. I was learning new things, and had new responsibilities. Oh and your soul will be crushed when applying online and having to tick a box with how much related experience you have - if its 0, your resume goes to the trash. Take a Break. You want to be concise, but also make the damn point. The other option is a help desk job at a very small ISP. The help desk guy who goes around asking "how do I become a linux admin? I didn't want to make the list too long. Yes you can stay help desk your entire career and do quite well. When clients call about a crashed computer, a glitch in their software or a suspected virus, chances are they were working on a deadline. Screenshots help. Initiative to learn how to learn for yourself. There are two themes that run throughout the post: initiative and communication. I have never met a successful systems administrator that wasn't able to view an issue from the perspective of how it negatively impacts the business. Nevertheless, a list such as the following can help you avoid the most sedentary choices.” Here are 15 of the best jobs not behind a desk featured in 50 Best Jobs … That stuff is important, but it is a distant number 2 to servicing the business in the best way you can. Thanks. Been applying for more than 6 months and not a single interview. I've been thinking the past few days about the people I've met over the past 10-15 years who couldn't get out of help desk jobs and what they have in common with each other. But if it was a college paper it'd come with an F and a question "what is your thesis?". So after 1.5 years in a service desk and 1.5 years doing desktop support, I finally got a job as a cybersecurity engineer at a new company. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Reddit communities reflect how varied, sprawling and ever-changing we are as a society, and as people. The advice a lot of people on here seem to dole out to each other is "get more certs" but that's rarely the issue. I get a call in, older man and needs his password reset. What they're up to is anyone's guess. These kinds of skills are called “hard skills” and can be taught as part of your IT service desk training. We get questions from people who can't seem to get out of a help desk job over and over again on here. Learn about what they do and what their department does and then how all the departments make the business run. By Tyler Regas . Yep this is very important, it didn't dawn on me for a while, but once it did you see everything from a different light and it helps you in sooo many ways. And learn something about the finance side of the business and how to write a business case. If you have an office job where you sit hunched over a desk, clicking away at a computer most of the day, you need to take steps – literally – to reduce your sedentary habits. Congratulations. Initiative to ask question and ask the right questions. I think there's something missing, Cranky: The ability to view IT issues as business issues. To meet the qualifications for upper-tier support jobs, it doesn’t hurt to specialize. Cookies help us deliver our Services. As someone who sys admins, helpdesks and spends a lot of my time herding the helpdesk or liaising with business - this is spot on. They're not going to like this (or take you seriously, or like you). I did not like reading this because I saw too many things in myself that you were talking about. Not understanding how to learn how to learn. Apply to Front Desk Agent, Scheduling Coordinator, Administrative Assistant and more! No one likes angry people, and most service desk workers are less inclined to help someone that's called them a complete nincompoop (or stronger words to that effect). Writing a great Help Desk Associate resume is an important step in your job search journey. If there's no business value, IT is pointless. People who can't handle it just don't get taken seriously by their peers or their managers. Hell I pulled down damn near 60K on a help desk for several years. Maybe you can phrase it better, or get to the root of what I'm trying to say. is a really annoying person. Some people in this category turn it into kind of a game where they'll reply to a user's ticket, but usually just a bunch of questions and send the email at 4:59 to kick the can down the road for another day (or three). Not based on what an article in a trade magazine says; rather, what does the business need to do (or need to do better, faster, cheaper) that technology can implement? Workers in desk and non-desk jobs were equally likely to experience high stress levels at work (30 percent and 29 percent, respectively), but workers in non-desk jobs had a somewhat higher tendency toward burnout. Sixty-one percent of workers in non-desk jobs said they have felt burned out at work compared to 57 percent of workers in desk jobs. Consider These 13 Tips – 1. Your job is to take a business problem and apply a technical solution. This group tends to be surprised that people are unhappy with their writing since they do actually manage to produce quite a lot of text and they think they're doing their job. 6 free IT help desk ticketing systems; ... they save money and you get a job. Anyway, something to think about for those who can't seem to get out of the help desk.. All of the issues IT people typically face need to be thought of in terms not of "how does this affect me/the dept/the user?" But instead of rolling with this and using it as an opportunity to actually SSH into switches and look at settings, he gets pissed off he doesn't have full admin access. A help desk technician must have both hard and soft skills because the position requires a strong technical understanding as well as the ability to communicate clearly with others. Tackling IT problems from the perspective of business processes allowed me not only to better understand all the working pieces of IT, but of how they best support the business as a whole in the enterprise. This is a really interesting perspective, i haven't really thought of it that way. Meanwhile this could have been a path to be more independent and do more work on his own. Use social media to your advantage. I’m at my wits end and sick of dealing with help desk type jobs. Thanks for this. 797 No Experience Front Desk jobs available on Indeed.com. If being a cashier paid the same and had the same benefits as an office job I'd much rather be a cashier. My entire job is people coming to me with technical problems and my asking them "What do you, as a business, want to achieve?". Looks like you're using new Reddit on an old browser. I love that you can indulge your interests in weird cat memes as … Frustrated callers are part of any customer service job. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. 47,164 Help Desk jobs available on Indeed.com. Some additional career advice: Take your help desk career to the next level by advancing your education. I'm in the process of interviewing for a platform support position after being on help desk for 3 years and I've never thought to look at IT issues like that. Job market is extremely rough. Some businesses run efficiently and cost-effectively on 10-year-old hardware. Good luck to all, Can't get a help desk job with a CCNA + education. 100% correct. I've seen some of these people leave fairly basic tickets sitting in their queue for days. If you don't have any, get your hands dirty. 5. What’s more important is your ability to stay calm under pressure, be sup… It's the focal point of what makes a good sysadmin so valuable to a company, and why a good sysadmin is different than a good helpdesk technician. Help Desk Support Resume Examples. Key to working on a help desk is knowing Microsoft Windows. Too many IT people get into the habit of looking at IT issues as a server issue, or an Outlook issue, or a network issue. Well, as the title says. Prioritizing tickets to make the list too long will need to answer inquiries. The second are people who ca n't seem to have an Australian Diploma of that... Scheduling Coordinator, Administrative Assistant and more have if you can learn former..., Scheduling Coordinator, Administrative Assistant and more 'd much rather be a IT! Then how all the departments make the business in the post: initiative and communication helpdesk experts on that! Insight into the business and how to write a business problem and a! Do: a help desk like reading this because I saw too many things in myself that you need... Meanwhile this could have been a path to be able to do research in the wild and not everyone prepared. 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